Submit support tickets with Space Auto easily by calling your dealer advocate or using our online form. Prioritize urgent issues and get quick assistance from our US-based team.
Option 1: Always Call Your Dealer Advocate
Your dealer advocate is always ready to help. Call them directly for personalized assistance. They will identify your needs and escalate the issue accordingly.
Option 2: Submit a Support Ticket Online
- Go to Space Auto Support
- Fill out the form by selecting the appropriate options:
- How can we help you?
- I'm a customer experiencing a bug
- I'm a customer requesting help
- I need help with something else
- Does your request pertain to a particular product?
- Yes, it relates to a Space Auto website
- Yes, it relates to the Dealer Space app
- Yes, it's related to marketing services
- No / Other
- How can we help you?
Complete the form with detailed information about your issue. Our dedicated US-based support team will respond as soon as possible.
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Prioritization of Requests
- Critical Issues: Interruptions in service affecting business operations (e.g., website down, inventory not working) are addressed immediately.
- Visual Issues: Problems that don't affect business operations but need fixing (e.g., visual errors) are resolved within 1-3 days.
- Feature Requests: New feature ideas are forwarded to our product team for consideration and innovation prioritization.
By following these steps, you can ensure your dealers support needs are addressed promptly and effectively.