The Dealer Space app organizes everything into 4 distinct sections, each accessible via dedicated tabs for ease of navigation and use. Below is an overview of these main sections and their functionalities.
Key Sections of the Dealer Space App
- Notifications
- Dashboards
- Marketing Dashboard
- Sales Dashboard
- Appointments Dashboard
- Marketing
- Reports
- Automation
- Leads
- Customers
- Deals
- Tasks
- Vehicle Inventory
- Settings
- Account
- Admin
- Automation
- Templates
Dashboard(s)
The Dashboard serves as the nerve center of the Dealer Space app, offering a snapshot of dealership activities across three subsections: Marketing activity, Sales activity, and Appointments.
- Marketing Dashboard: The Marketing Dashboard allows users to view metrics and insights related to website traffic, lead sources, and user behaviors, enabling you to understand how potential customers find and interact with your dealership online.
- Monitor incoming leads, website visits, and customer behaviors.
- View metrics like top-viewed and favorited vehicles to understand customer preferences.
- Sales Dashboard: The Sales Dashboard is a powerful tool for holding your team accountable for interacting with your Leads. This section is designed to monitor and improve the performance of your sales team. It includes a leaderboard to encourage friendly competition and tools to analyze deal progress, response times, and communication effectiveness.
- Track sales team performance, including response times, calls, and emails.
- Utilize the leaderboard to encourage team engagement and identify top performers.
- Keep tabs on unresolved interactions for better customer follow-up.
- Appointments Dashboard: Essential for daily operations management, especially for sales managers, this dashboard provides a quick overview of scheduled dealership appointments, making it easier to prepare for incoming customers.
- Track dealership appointments and document attendance.
- Manage scheduling by adding, rescheduling, or marking appointments as complete.
Leads and Customer Management
The Leads section is where traditional customer relationship management comes into play, allowing for detailed tracking and engagement with prospects. Space Auto consolidates customer information across multiple lead sources (e.g., website inquiries or Cargurus submissions) into a single customer profile.
- Customer Profiles: Offers a comprehensive list of your dealership's customers, with advanced filtering options to segment and manage these contacts based on various criteria. Each customer is consolidated into a single profile, regardless of the platform they’ve interacted with, providing a clear view of their journey.
- Filters and Segmentation: Sort and filter leads by activity, lead age, or creation date for better organization.
- Deals Integration: Deals, which represent vehicles of interest, are nested within customer profiles. They can be created from customer inquiries or by dealership staff.
Deals in Space Auto represent vehicles of interest. These are created when customers inquire about a vehicle or when a dealer initiates one. Deals are managed in a pipeline with stages such as Fresh, Desking, Finance, Closed, and Lost. You can move deals through stages by dragging and dropping them in the pipeline.
Task Management
The Tasks section organizes follow-ups and action items tied to specific customers. Tasks can be created manually, assigned by managers, or generated automatically through the app’s automation features.
Task Features:
- View tasks by criteria, such as "Assigned to Me," for clarity on personal responsibilities.
- Complete tasks efficiently, ensuring no customer is overlooked.
- Use automation to set reminders for recurring follow-ups or trigger tasks based on customer actions.
Vehicle Inventory
The Inventory section simplifies vehicle listing management, whether you use Space Auto’s system or integrate with a third-party platform like V-Auto.
Inventory Features:
- VIN Scanner: Quickly add vehicle details by scanning the VIN using a mobile device.
- Search and Filters: Locate vehicles based on specific criteria with ease.
- Real-Time Updates: Ensure any changes, such as pricing adjustments, are instantly reflected on your dealership’s website.
- Collaboration Tools: Leave notes and tag team members for internal communication, streamlining teamwork around inventory management.
Settings
The Settings section provides control over user profiles, dealership configurations, and permissions. It also includes tools for automation and templates, which streamline communications with customers.
- Account: Manage your personal profile settings, ensuring your contact information and preferences are up-to-date.
- Admin: Access administrative settings to configure broader dealership preferences, including store hours, team roles, and permissions.
- Automation: Set up and manage automations to streamline communication with customers, assigning tasks to salespeople based on predefined triggers or customer actions.
- Templates: Create and manage message templates to standardize communication, ensuring consistency and efficiency when reaching out to customers or following up on leads.
- Marketing: This section offers advanced data interaction tools to optimize customer engagement, with more features coming in future updates.